Refund and return policy

Last updated: July 12, 2026

At Every Day Better B.V., we believe it is important to be clear about how you can withdraw, return, and receive a refund for an order. This return and refund policy applies to consumers who place an order via everydaybetter.nl.

You can register a return with us within 30 calendar days of receipt. The first 14 days constitute the legal right of withdrawal. Every Day Better voluntarily extends the registration period by 16 days, giving you a total of 30 days to register a return.

Do you have a question about returns or refunds? Please contact us via our contact page or send an email to info@everydaybetter.nl.

Return policy in brief

14-day legal right of withdrawal

When you buy a product online as a consumer, you generally have a legal right of withdrawal of 14 calendar days. This period begins on the day after you or a third party designated by you received the order.

Within this legal period, you can let us know that you wish to withdraw from the agreement without giving a reason. After you have reported your withdrawal, you have another 14 calendar days to return the product.

For more information about the legal right of withdrawal, you can consult the explanation from the Dutch Government on distance selling and the information from the European Union on returns and withdrawal.

Voluntary extension to 30 days

In addition to the legal right of withdrawal, Every Day Better voluntarily offers an additional return option. This allows you to register a return up to and including 30 calendar days after receipt.

For a return notification from day 15 up to and including day 30, the product must be completely unopened, unused, undamaged, and sealed. After your return notification, the product must be sent back within 14 calendar days at the latest.

During this voluntary additional period, we will refund the purchase price of the accepted returned products. The original shipping costs and the costs of the return shipment are not refunded during this additional period, unless the product was delivered incorrectly, damaged, or defective.

Return conditions for dietary supplements

To be eligible for a return, a dietary supplement must meet the following conditions:

• the product has not been used;
• the product packaging is unopened;
• the product or hygiene seal is not broken;
• the product is in its original packaging;
• the product is complete and in the same condition as when received;
• the order can be linked to an order number or other proof of purchase.

For sealed products that are not suitable for return for reasons of health protection or hygiene, the legal right of withdrawal may lapse as soon as the seal is broken after delivery. This only applies when the legal exception actually applies to the product in question.

Opening the shipping box does not affect your right of return. It concerns the seal of the packaging of the dietary supplement itself.

How do you register a return?

You can register your return or withdrawal via:

• the Every Day Better contact form;
• an email to info@everydaybetter.nl.

When reporting your return, please preferably include:

• your full name;
• your order number;
• the product you wish to return;
• the email address used to place the order.

Within the legal right of withdrawal, you do not have to provide a reason for your return. However, a reason helps us to improve our products and service.

After receiving your notification, we will send you a confirmation and practical return instructions. Our prior consent is not required to exercise the legal right of withdrawal. Registering the return in advance does help us to process the return shipment quickly and correctly.

Returning an order

1. Register your return within the applicable return period.
2. Wait for our confirmation and practical return instructions.
3. Pack the product carefully so that it is not damaged during transport.
4. Add your name and order number to or inside the package.
5. Send the return shipment to the return address below.
6. Keep your proof of postage until the return and refund have been fully processed.

We recommend using a shipping method with track & trace. This allows you to prove that and when the package was sent.

Return Address

Always state your name and order number with the return shipment. Do not send products to us via cash on delivery.

Who pays for the return shipping costs?

When you return a product because you have changed your mind, the direct costs of the return shipment are at your own expense.

If Every Day Better has delivered an incorrect, damaged, or defective product, we will pay the reasonable costs of the return shipment. In that case, please contact us first at info@everydaybetter.nl so that we can provide you with appropriate return instructions.

Every Day Better does not charge restocking fees, administrative fees, or any other additional return costs.

Refund of the original shipping costs

In the event of a full withdrawal of the order within the legal withdrawal period, we will refund the purchase price and the original costs of standard delivery.

Did you explicitly choose a more expensive shipping method than our standard delivery when ordering? Then we do not have to refund the difference between the standard delivery and the more expensive shipping method.

If you return only part of your order, the original shipping costs will not be refunded.

For a return during the voluntary return period from day 15 to day 30, the original shipping costs will not be refunded, unless the product was delivered incorrectly, damaged, or defective due to an error by Every Day Better.

When will you receive the refund?

After we have received your return shipment, we check whether the product meets the applicable return conditions. We will then inform you by email about the processing of the return.

We will refund the amount due via the same payment method you used to pay for the order, unless you expressly agree to another refund method.

In the case of a legal withdrawal, we will refund the amount due within 14 calendar days at the latest after receiving your withdrawal notification. We may wait to refund until we have received the product or until you have demonstrated that the product has been sent back, whichever occurs first.

After receiving and checking the return, we normally process the refund within 5 working days. Your bank, credit card company, or payment provider may then require additional processing time before the amount is visible.

Have you not received an amount 10 working days after our refund confirmation? Please contact us at info@everydaybetter.nl.

Received an incorrect, damaged, or defective product

Check your order as soon as possible after receipt. Have you received an incorrect, damaged, or defective product? Please contact us via our contact page or via info@everydaybetter.nl.

Please preferably include the following information:

• your order number;
• a brief description of the problem;
• clear photos of the product;
• photos of the packaging and the shipping label if relevant.

If the complaint is justified, we will provide a suitable solution at no extra cost. This could be, for example, replacement, repair, a price reduction, or a refund, depending on the situation and your legal rights.

Your legal warranty rights are separate from the right to withdraw an order and are not limited by this return policy.

Returns from the Netherlands

• You can register a return within 30 calendar days of receipt.
• The return is sent by mail to our address in Amsterdam.
• For a normal return, you pay the return costs yourself.
• For an incorrect, damaged, or defective product, Every Day Better pays the reasonable return costs.
• We do not charge restocking fees.

Returns from Belgium and other EU countries

Customers from Belgium and other countries within the European Union can also register a return within 30 calendar days of receipt. The same product conditions apply.

The direct costs of an international return shipment are at the customer’s expense, unless the product was delivered incorrectly, damaged, or defective.

International return shipments may take longer to arrive. Therefore, preferably use a shipping method with track & trace and keep the proof of postage.

Where mandatory consumer law in the customer’s country provides more protection than this policy, those legal rights remain applicable.

Returns from countries outside the European Union

For customers outside the European Union, we also offer a voluntary return period of 30 calendar days, unless other conditions were explicitly stated at the time of the order.

The product must be unopened, unused, and sealed. Shipping costs, import duties, customs fees, and other external costs of the return shipment are at the customer’s expense, unless the return is necessary due to an error by Every Day Better.

Local consumer law may vary by country. Mandatory legal rights applicable in the customer’s country are not limited by this policy.

Exchanges

We do not process direct exchanges. Would you like to receive a different product? Then return the original product according to this return policy and then place a new order via our supplement webshop.

Frequently asked questions about returns refunds

How long do I have to register a return?

You can register a return within 30 calendar days of receipt. The first 14 days constitute the legal right of withdrawal. The period from day 15 to day 30 is a voluntary extension by Every Day Better.

Can I return an opened dietary supplement?

A sealed dietary supplement where the product or hygiene seal has been broken after delivery generally cannot be returned if the product is no longer suitable for return for reasons of health protection or hygiene.

Am I allowed to open the shipping box?

Yes. Opening the shipping box does not affect your right of return. The seal of the packaging of the dietary supplement itself must remain intact.

Do I need to provide a reason for my return?

No. Within the legal right of withdrawal, you do not have to provide a reason.

Who pays for the return shipping costs?

If you have changed your mind, you pay the costs of the return shipment. If Every Day Better has delivered an incorrect, damaged, or defective product, we will pay the reasonable return costs.

Are there restocking fees?

No. Every Day Better does not charge restocking fees or administrative fees for return shipments.

How do I receive my refund?

The refund is issued via the original payment method. After receiving and checking the return, we normally process the refund within 5 working days.

Are the original shipping costs refunded?

In the event of a full withdrawal within the legal withdrawal period, we also refund the costs of the original standard delivery. For a partial return or a return during the voluntary period from day 15 to day 30, the original shipping costs are not refunded.

Do I need to register my return in advance?

We ask you to register the return in advance so that we can process the shipment quickly and correctly. Prior approval from Every Day Better is not required to exercise your legal right of withdrawal.

About Every Day Better B.V.

Every Day Better B.V. is responsible for the implementation of this return and refund policy. More information about our company, product quality, and working methods can be found on the About Every Day Better page.

This policy has been drawn up by Every Day Better B.V. and will be adjusted when our services or the applicable regulations change. This policy does not limit any legal consumer rights.

More information about ordering and customer service

• View our supplements
• Read our shipping policy
• Read our terms of service
• Read our privacy policy
• About Every Day Better
• Contact our customer service